Release Date: [2024] February [22]
privacy policy URL：http://www.mecordai.com/prod/mecord/commonality/policy/en/privacy.html
Welcome to Meco!
Meco Privacy Policy (hereinafter referred to as the "Policy") only applies to Meco (hereinafter referred to as the "Platform") products and/or services provided by MIYA ONLINE TECHNOLOGY SINGAPORE PTE. LTD. (hereinafter referred to as "we"). Please read this policy carefully before using the products and services displayed on the Platform (hereinafter referred to as "Services") to understand the details of how we process your personal information. We have indicated in bold the important contents concerning sensitive personal information and your personal information rights and interests.
Please pay special attention. If you are a minor, please carefully read and fully understand this policy accompanied by your parents or other guardians, and use the services of the Platform after obtaining the consent of your parents or other guardians.
This policy will help you understand the following:
I. What Personal Information we collect
II. How do we use Personal information
III. How do we entrust processing, transfer, provide or disclose your personal information
Iv. How do we store your personal information
V. How do we protect your personal information
Vi. How do you realize the right to manage your personal information
Vii. How do we protect the personal information of minors
Viii. How do we update this policy
IX. How to contact us
I. What Personal Information we collect
When you use the Platform services, we may collect and process your personal information through various ways, including those provided by you or automatically collected during the process of our services, which may also include information provided to us by a third party. The collection and processing of such information is essential to the normal provision of services on our platform.
1. Your account information
When you register or log in to our services, we will collect information related to your account, including your mobile phone number, email address, user ID, password provided (set) actively when you register or log in to the service, as well as your avatar information and date of birth that may be provided when you set up the basic information of your account.
Please note that if you login with a third-party platform account, we may collect information related to your third-party account, such as the user ID, avatar, nickname and verification information of the third-party account. The specific information is subject to the authorization provided by the third-party platform you choose.
2. Artificial Intelligence interaction information
When you enter the platform to formally use our artificial intelligence interactive services, we need to analyze and calculate the text information you input, so as to combine the context and give you feedback on the output content suitable for you. At the same time, we also need your praise, report, re-input and other evaluation information to improve our service quality.
Due to the technical characteristics of artificial intelligence interaction, artificial intelligence may ask you questions involving your personal information, and the text information you input may also contain some of your personal information, which is inevitable in the process of providing services on the Platform. You may choose not to answer or skip the relevant questions, or choose to provide non-personal information in order to avoid providing us with relevant personal information. This may affect the quality of the chat interaction service that the AI continues to provide, but the impact is generally temporary and does not prevent you from continuing to use the service. At the same time, we ask you not to provide other people's personal information unless you have obtained the consent of others or can provide such information according to laws and regulations.
3. Transaction information.
When you obtain rewards by purchasing services, using services or participating in specific activities, we will collect your transaction information, including recharge records, consumption records, service usage information such as virtual props, order information (goods, amount, payment method), account balance information such as platform virtual coins.
4. Device information and log information
In order to ensure the stability and security of the system when you use our software, protect the service experience and legitimate rights and interests of you and other users, maintain the normal operation of the software and services, prevent your personal information from being illegally obtained, and more accurately prevent fraud and protect account security, we need to collect your device information and log information.
Among them, Device information includes the model, operating system and version of the device you use when using the Service, the version number of this product, and the unique device identifier (such as MAC address/IMEI/ IMSI/ Android ID /OAID/GUID) /UUID), screen resolution, system language, carrier information, device name, time zone and configuration, network access method, type, and quality. The log information includes running crash log, account login log, account status, violation record, search record, browsing record, and interactive release record.
II. How do we use Personal information
We will only use your personal information for necessary purposes such as continuing to provide services, improving the quality of services and enhancing your experience.
1. Operation and management services
This includes providing and maintaining the content and functionality of the Services, fulfilling obligations arising from our contract with you, creating your account and profile, completing payments and transactions, and completing customer service.
2. Provide artificial intelligence interactive services
Provides you with personalized AI and allows you to personalize your profile, interests, and AI partners. Enabling you to have personalized and safe conversations and interactions with your AI and continuously improve.
3. Service stability and security activities
To prevent fraud, criminal activity and illegal use or misuse of our services, and to ensure the security and stability of our IT systems, architecture and networks.
4. Service analysis and improvement
After aggregating, anonymizing and de-identifying personal information, we further analyze the use and effectiveness of our services, improve our services and add features. Develop our business and marketing strategy.
5. Direct marketing or indirect marketing activities
To send you information by email that we think will be of interest to you, perform Internet advertising displays and other marketing activities.
6. Fulfilling legal obligations or advancing legal proceedings
Comply with applicable laws and regulations and fulfill our statutory obligations, and handle all legal proceedings relating to us, including regulatory complaints, reporting, mediation and litigation.
III. How do we entrust processing, transfer, provide or disclose your personal information
1. Delegate
In order to provide you with better and better products and services, we may entrust third parties (including companies, organizations and individuals) to process some of your personal information. We will sign strict data processing agreements with the third parties that we entrust to process your personal information, clearly stipulating the purpose, duration, processing method, types of personal information, protection measures and the rights and obligations of both parties, and supervise the personal information processing activities of the third parties. The third party shall only process your personal information in accordance with our requirements, the provisions of this Policy and any other relevant confidentiality and security measures, and shall not exceed the agreed processing purpose, processing method, etc. If you refuse our third party to collect personal information necessary for the provision of services when providing services, it may cause you to be unable to enjoy the services provided by the third party in the process of using the services of the Platform.
2. Transfer or provision
We will not transfer or provide your personal information to third parties (including companies, organizations and individuals) at will, except in the following circumstances:
(1) transfer or provision with express consent;
(2) Sharing under legal circumstances: We may share your personal information in accordance with laws and regulations, litigation dispute resolution needs, or in accordance with the requirements of administrative and judicial authorities according to law;
(3) Sharing with affiliated companies: In order to associate with our other products or services, provide you with better services, or protect the personal and property safety of our affiliated companies or other users or the public from infringement, your information may be shared within our affiliated companies. We will only share your personal information among our affiliates for specific, clear and lawful purposes stated in this Policy, and only that which is necessary to provide the services. However, for the information shared with affiliated companies, we will require the affiliated companies to take no less protection measures than this policy statement for your information, and strictly comply with relevant laws, regulations and regulatory requirements. If the affiliated company wants to change the purpose of processing personal information, it will need to seek your authorization consent again.
Please refer to "Third Party Information Data Sharing" for details on the third-party SDKs we are currently connected to
The basic information about sharing personal information with third-party SDKs is as follows:
Third party name: Facebook
Third party entity: Meta Platforms, Inc
Types of shared information: device geographic location information, account information
Specific scenario: When a user authorizes login using a Facebook account
Purpose of use: Third party authorized login
Sharing method: Local collection
Third party rule link: https://developers.facebook.com/terms/
Third party name: Google
Third party entity: Alphabet Inc
Types of shared information: device geographic location information, account information
Specific scenario: When a user authorizes login using a Google account
Purpose of use: Third party authorized login
Sharing method: Local collection
Third party rule link: https://developers.google.com/terms/
Third party name: Appsflyer
Third party entity: APPSFLYER LTD
Types of shared information: device geographic location information, account information
Specific scenario: User activates the app
Usage purpose: Content recommendation
Sharing method: Local collection
Third party rule link: https://www.appsflyer.com/legal/privacy-policy/
Third party name: Firebase
Third party entity: Alphabet Inc
Types of shared information: Basic application analysis (such as crash analysis, stack analysis)
Specific scenario: Sending push messages
Purpose of use: Push service
Sharing method: backend interface transmission
Third party rule link: https://firebase.google.com/terms/data-processing-terms
Third party name: Apple login
Third party entity: Apple Inc
Types of shared information: Apple account login
Specific scenario: When a user authorizes login using an Apple account
Purpose of use: Third party authorized login
Sharing method: Local collection
Third party rule link: https://developer.apple.com/support/terms/apple-developer-program-license-agreement/
Third party name: Apple
Third party entity: Apple Inc
Types of shared information: push services
Specific scenario: Sending push messages
Purpose of use: Push service
Sharing method: backend interface transmission
Third party rule link: https://developer.apple.com/support/terms/apple-developer-program-license-agreement/
Third party name: Google admob
Third party entity: Alphabet Inc
Types of shared information: device geographic location information, account information
Specific scenario: When users watch advertisements
Purpose of use: To watch advertisements and earn rewards
Sharing method: Local collection
Third party rule link: https://developers.google.com/admob/terms
3. Public disclosure
We will only publicly disclose your personal information if:
(1) With your separate consent or based on your active choice, we may publicly disclose your personal information;
(2) We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities;
4. Other exceptions to consent for processing personal information:
In addition to the aforementioned situations, in the following scenarios, we commission processing, transfer, provision, disclosure or other processing of your personal information may be carried out without your consent to the extent permitted by applicable laws and regulations.
(1) related to our performance of obligations under laws and regulations;
(2) those related to national security or national defense security;
(3) those related to public security, public health and major public interests;
(4) those related to criminal investigation, prosecution, trial and execution of judgment;
(5) In order to protect the life, property and other important legitimate rights and interests of you or other individuals, but it is difficult to get my consent;
(6) Personal information that you disclose to the public by yourself;
(7) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
Please be aware that, in accordance with the law, sharing and transferring the de-identified personal information and ensuring that the data recipient cannot recover and re-identify the personal information subject does not belong to the external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to notify you separately and obtain your consent.
Iv. How do we store your personal information
1. Our services are available to users worldwide. Currently, all personal information, together with our operational data, is stored on servers in Singapore or the United States. Your personal information may be transferred to and stored outside your country or region.
2. We will only retain your personal information for as long as necessary to achieve the purpose for which we collected the information. In order to determine the appropriate retention period of personal information, we will consider the quantity, nature and sensitivity of the personal information, the potential risk of harm caused by unauthorized use or disclosure of your personal information, and the legal and regulatory requirements for the purpose for which we process your personal information. In general, your personal information will be retained for at least the period of time during which your account is not cancelled. If your account is cancelled or the service ceases to operate, your personal information will be deleted or anonymized as applicable law applies.
V. How do we protect your personal information
We use a variety of industry standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. All transmitted data is encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption to encode such transmitted information. All stored data is kept on a secure server. Access to stored data is protected by multiple layers of security controls, including firewalls, role-based access control, and passwords.
While we take reasonable commercial efforts to protect data, no technology, data transfer, or system can guarantee 100% security. If a security breach results in accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to your data, we will notify you as soon as we become aware of the problem. If, unfortunately, a personal information security incident occurs, we will promptly inform you of the relevant information, including the cause of the security incident, the possible harm, the type of personal information involved, the measures we have taken or will take to deal with it, the suggestions and measures you can take to prevent and reduce the risk on your own. We will promptly inform you of the relevant information of the incident by email, SMS, phone call, notification, etc. When it is difficult to inform the personal information subject one by one, we will make a public announcement in a reasonable and effective way.
Vi. How do you realize the right to manage your personal information
1. In the process of using our services, you have the right to exercise your rights related to your personal information, including but not limited to:
(1) You have the right to know and decide on the processing of personal information, and the right to restrict or refuse the processing of your personal information by others, except as otherwise provided by laws and administrative regulations;
(2) You have the right to access and copy your personal information from the personal information processor, except as otherwise provided by law;
(3) You have the right to request the transfer of your personal information to the personal information processor designated by you;
(4) If you find that your personal information is inaccurate or incomplete, you have the right to request the personal information processor to correct or supplement it;
(5) You have the right to request the personal information processor to explain its personal information processing rules;
(6) Delete your personal information by logging out of your account;，you can delete personal information by logging out of your account in App Settings or through the webpage
(7) Other rights granted to you by the laws and regulations of your country or region.
2.If you do not wish to continue using our services, you can choose to cancel our account.
(1) After account cancellation, your personal information will be deleted (or processed according to applicable laws and regulations). If there are other legal reasons that require retention for a longer period of time, we will extend the retention period accordingly and ensure that the relevant information will not be diverted for other purposes;
(2) You can apply for cancellation from us through the following channels: click on the menu button in the upper left corner of the main interface, click on the settings button in the upper right corner of the menu, and then click on the account cancellation option on the settings page. You can follow the prompts in the account cancellation process to proceed with the operation;
(3) Please be aware that we will conduct a reasonable review of your cancellation application. If we find any inappropriate cancellation matters in your account, such as large unused value-added services, pending disputes or reports, we may suspend or reject your cancellation application. You can consult us to understand the reasons for suspending or rejecting your cancellation application;
(4) We will set a 30 day waiting period for your account cancellation application, so that you can calmly consider whether to confirm the cancellation of your account and for us to review whether your account meets the cancellation conditions. During the waiting period, you cannot use the account again to access our services. If the waiting period ends and we confirm that you are not in an unsuitable situation for cancellation, your account will be finally cancelled. If you log in to your account again and become active within 30 days, it will be deemed that you have waived the cancellation, and we will terminate your account cancellation application.
3. You can find convenient ways to exercise your rights related to personal information in the [Personal Center] or [Settings]. If some of your rights are not satisfied, please contact us at any time according to the contact information disclosed in this Policy and inform us of the right request you want us to assist in responding to. Timely processing of your claims.
4. Please be aware that we may not be able to respond to your request under the following circumstances:
(1) related to our performance of obligations under laws and regulations;
(2) those directly related to national security and national defense security;
(3) those directly related to public security, public health and major public interests;
(4) those directly related to criminal investigation, prosecution, trial and execution of judgment;
(5) we have sufficient evidence to show that you have subjective malice or abuse of rights;
(6) Responding to your request will place unreasonable requirements on the existing technology or unreasonably increase the burden on us, and you refuse to bear the additional costs resulting therefrom.
(7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(8) involving trade secrets.
Vii. How do we protect the personal information of minors
1. We attach great importance to the protection of personal information of minors, and we will protect the personal information of minors according to the requirements of applicable laws and regulations.
2. When we process the personal information of minors, we will take the following measures to protect them: For the collected children's personal information, in addition to abiding by the provisions of this Policy on users' personal information, we will also uphold the principles of legitimate necessity, informed consent, clear purpose, security protection and legal use. All processing activities will not exceed what is necessary to achieve the purpose of collection and use. After the expiration of the storage period, we will delete the personal information of minors.
3. If you are a parent or guardian of a minor, if you have any questions, comments, suggestions, complaints or reporting needs related to the matters mentioned in this policy, please give feedback to us through the contact information disclosed in this policy.
Viii. How do we update this policy
1. In order to provide you with better services, the services of the Platform will be updated and changed from time to time. We will revise this Policy from time to time, which will form a part of this Policy. However, we will not reduce your rights under this Policy without your explicit consent.
2. For major changes, the Platform will also provide more significant notice, including the Platform will notify you by means of publicity on the website and even provide you with a pop-up prompt. If you do not agree with this policy, or disagree with any modification or update of this policy, you may choose to stop using the services of the Platform or cancel the account of the Platform. However, please be aware that your actions and activities before you cancel your account and stop using the Service are still subject to this Policy.
IX. How to contact us
If you have any questions or suggestions about this Privacy Policy while using the Platform, please contact us at the following contact information:
E-mail: [service@meco.zone]
In order to ensure our efficient handling of your problem and timely feedback to you, we need you to submit identification, effective contact information and written request and relevant evidence. We will process your request after verifying your identity. Under normal circumstances, we will reply within 15 working days.
If you are not satisfied with our response, especially if you think that our personal information processing behavior has been harmed and we cannot provide you with a satisfactory response after your feedback to us and refuse to improve it, you can make a complaint and report to the relevant personal information protection department of your country or region.